Fight, Flee or Just Plain Panic!

Rome was not built in a day. Yea I know…so cliché, but so true. No matter what kind of business you plan on starting, the beginning is not going to go smooth. It never does and it never will.

Whether it is a restaurant or a dotcom, things just pop up and cause headaches. The only thing one needs to remember when this occurs is to stay calm and find solutions.

We unveiled our new menu tonight at my restaurant and it was chaos! It reminded me of our grand opening two years ago. Food was flying in all directions in the kitchen, customer wait times were exceeding 40 mins (yikes!), employees were getting into fights with each other and numerous other problems occurred. But as a seasoned entrepreneur, all I did was observe and learn.

Don’t try to fix all the problems at once. You’ll have a heart attack or your head will explode (seriously). Begin fixing problems or as I like to call them “inefficiencies” one at a time.

A clipboard and a calm demeanor can do wonders when observing your business (that not so well oiled machine) in action. I’ve noticed time and time again that many business owners get caught up in quickly “band-aiding” the problem instead of trying to understand why the problem occurred in the first place. That’s a total rookie move, and it took me 10 years to figure that out.

So when the sh%# hits the fan, just step aside, plug your nose and endure. If you keep a cool head and fix the cause of  the problems, everything will be just fine.

 

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